FAQ / Help Center
WHAT PAYMENT METHODS ARE AVAILABLE?
We accept all major debit and credit cards from customers in every country (Visa, Master Card, American Express, Google Pay, Apple Pay) and PayPal
IS MY INFORMATION SECURE WHEN MAKING PAYMENTS AT PERSONTHINGS?
No card information is ever stored at PersonThings and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Paypal which are the most secure payment processors for online shopping used by millions of people daily. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. PersonThings does NOT keep credit card information on record.
HOW DO I PLACE AN ORDER?
After deciding upon the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” button that can be found right above the description of each product, then proceed to enter your shipping address. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
HOW DO I MAKE CHANGES TO MY ORDER?
If your order has not yet been packaged then you can of course change your order. The best thing to do would be to send an e-mail to customer service at email@example.com. N.B.! We package your order as quickly as possible, so make sure you e-mail us as quickly as possible.
Tracking / Package Information
HOW DO I TRACK MY PACKAGE?
After making an order with us, you will get a tracking number and all shipping information. Using this tracking number you can check where is your parcel right now. However, you can ask us to do this for you just by asking at firstname.lastname@example.org
WHAT HAPPENS IF I AM UNABLE TO USE MY TRACKING NUMBER TO TRACK MY ORDER?
Please contact email@example.com with your order number. We will contact the carrier to confirm tracking. Tracking may take up to 24-48 hours to show the order has been picked up or an estimated delivery date.
I’VE TRIED TO TRACK MY ORDER AND THE STATUS STATES “DELIVERED” BUT I HAVE NOT RECEIVED MY ORDER. WHAT SHOULD I DO?
We know how important your order is! PersonThings provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but PersonThings does not hold responsibility for packages that are lost or stolen after they are delivered. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.
We kindly ask you to read our Terms of service Section 3 (https://personthings.com/policies/terms-of-service)
DO YOU SHIP INTERNATIONALLY?
PersonThings is proud to service customers from all over the world. Moreover, the shipping is totally free!
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
Usually it takes 5-7 business days for it to be delivered. But if you pay fast shipping cost it will be delivered faster depending on the option which you’ve paid for. Order processing duration is around 24 hours. PersonThings partners with global merchants and manufacturers in order to provide you with the best prices and most interesting products. This means that your order is shipped from global areas such as The USA, China, etc. For detailed information on shipping duration please refer to our Shipping Policy page (https://personthings.com/policies/shipping-policy).
If you’re still not sure, just email us at firstname.lastname@example.org We’re always happy to help.
WILL I BE CHARGED FOR CUSTOMS FEES FOR MY ORDER?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office. The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SENT OUT?
Our handling time takes around 24 hours. This means that your order(s) will generally be sent out within this period.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
If the order has not been packaged, we can correct it. The best thing to do would be to send an e-mail to customer service at email@example.com
It is the responsibility of the customer to make sure that the shipping address was filled up accurately. Once you have placed an order, the information goes straight to our fulfillment team. Then, our fulfillment team sends the tracking codes to the data entry team who process the information and send the shipping confirmation letter to you. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us. Customs, Postal Services & Us (PersonThings) are different entities, hence we are not liable for any delays caused by customs or local post services. We kindly ask you to read our Terms of service Section 3 (https://personthings.com/policies/terms-of-service)
WILL I RECEIVE A NOTIFICATION ONCE MY ORDER IS DISPATCHED?
You will receive a shipping confirmation via e-mail as soon as your package leaves our warehouse. Such e-mail will contain a tracking number based on which you can track the shipping status of your delivery online. If you don’t receive it in 2 business days, please contact us at firstname.lastname@example.org
I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE… WHERE’S MY ORDER?
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you haven’t received all of your items at once. The best thing to do is contact us at email@example.com and inform us about the issue. We will make sure that the matter is properly addressed and resolved ASAP.
CAN I GET A REFUND AFTER I HAVE CANCELED MY ORDER?
Yes, you definitely can. Our policy lasts 30 days. You can get more detailed information on our Refund Policy page (https://personthings.com/policies/refund-policy).
I have changed my mind about my order/I have changed my mind about the purchase of a product in my order. How do I return the product?
You send back the goods together with your return form on which you write your order number and how you want to have your credited amount refunded, e.g., with another product, a gift certificate or if you want your money back. N.B.! If you are lodging a complaint about a product, you should contact us ahead of time so that we can send you a return address label! As our customer, you are responsible for return shipping charges if you return a working product. Save the receipt for the package that you send back to us.
We kindly ask you to contact us at firstname.lastname@example.org and we will solve your issue faster.
You can get more detailed information on our Refund Policy page (https://personthings.com/policies/refund-policy).
I would like to switch to another size or colour. What should I do?
The procedure is the same as for a general return of a product (see above). Simply write on the return form what product you want to exchange and for what.
We kindly ask you to contact us at email@example.com and we will solve your issue faster.
I have returned a package/product. When will I get my money back/get a new product?
All packages are processed as they are received, and then an e-mail is sent to the customer. It can take up to 7-10 days for your money to be returned or a new product to be sent off. If it seems to be taking more time than this, you can contact customer service at firstname.lastname@example.org
WHO DO I CONTACT IF I HAVE QUESTIONS, COMMENTS, OR CONCERNS ABOUT MY ORDER?
All order inquiries can be submitted to email@example.com
WHAT HAPPENS IF I AM NOT AT HOME WHEN THE GOODS ARE DELIVERED?
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or an office building, the carrier will require you to sign for the packages and will not be left at the door.)
WHAT IF THE PRODUCT IS DAMAGED IN THE MAIL?
We are going to ask you for a photo of the damaged goods, as you found them in the package, and we will gladly send a replacement, free of charge. Please send your e-mail to firstname.lastname@example.org.